Privacy.
Made clear.

Depending on the features you use, we may process the following categories of information.

We use information only for legitimate business, operational, security and service-delivery purposes, including to:

• authenticate and administer authorised partner/outlet accounts;
• show outlet dashboards, sales and revenue analytics;
• process supply orders and display order status;
• provide invoices, documents and account records;
• provide daily SOP checklists and operational tools;
• deliver Head Office announcements, circulars, campaigns and training updates;
• provide Academy and staff-training content;
• provide hiring functionality through RasoiJobs;
• process payments and reconcile transactions;
• send service, security and operational notifications;
• detect abuse, investigate errors and maintain service security; and
• comply with applicable legal, tax, accounting and regulatory obligations.

We do not sell personal information. Information may be disclosed only where reasonably necessary for the service, including to:

• service providers that host, secure, support or operate parts of the app on our behalf;
• Razorpay for payment processing and related transaction services;
• RasoiJobs where a user accesses hiring functionality made available through the app;
• BFFC Head Office / authorised administrators for legitimate franchise and outlet-management purposes;
• professional advisers or authorities where disclosure is required by law or necessary to protect legal rights and security.

BFFC Partner uses Razorpay to facilitate payments. When a payment is initiated, payment credentials may be collected directly by Razorpay through its secure payment interface.

We may receive and retain limited transaction information such as payment status, amount, order ID, payment ID, date/time and other transaction references needed to confirm, reconcile or support the transaction.

The current BFFC Partner service is not intended to collect precise GPS location or approximate device location unless a specific future feature clearly asks for location permission.

An outlet’s city, business address or franchise location may appear in the app as business/account information. That is different from accessing the real-time location of a user’s device.

We use reasonable administrative, technical and organisational measures designed to protect information from unauthorised access, alteration, disclosure or destruction. These may include access controls, authentication, encrypted network connections and restricted administrative access.

No online system is completely risk-free. Users are responsible for protecting login credentials, keeping devices secure and promptly reporting suspected unauthorised access.

We retain information for as long as reasonably necessary to provide the service, maintain legitimate franchise/business records, resolve disputes, prevent fraud, enforce agreements and satisfy applicable legal, accounting or tax requirements.

When information is no longer required, we may delete, anonymise or securely archive it as permitted by law.

Subject to applicable law and the nature of the business account, users may request:

• access to personal information associated with their account;
• correction of inaccurate or incomplete information;
• deletion of eligible personal information;
• withdrawal of optional permissions such as notifications; and
• information about how their data is being handled.

Account or data deletion requests

To request account closure or deletion of eligible personal data, contact us using the privacy contact below and include the registered phone/email, outlet name and enough information to verify the request. Certain records may need to be retained where required for legal, accounting, fraud-prevention or legitimate business purposes.

BFFC Partner is a business/franchise operations application intended for authorised business users. It is not directed to children or minors, and we do not knowingly ask minors to create partner accounts or provide personal information for use of the service.

The app may contain or use integrations, links or services operated by third parties. Their handling of information is governed by their own policies. We encourage users to review those policies when using third-party services.

We may update this Privacy Policy when the app, our practices or applicable requirements change. The latest version will be published on this page and the “Last updated” date will be revised.